77vv Privacy Policy — How We Handle Your Personal Data
Your privacy matters at 77vv. This policy explains what data we collect, how we use it, and the rights you hold as a player on our platform.
This Privacy Policy ("Policy") describes how 77vv ("77vv", "we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors ("you", "your") who access or use the 77vv platform at 77vv.vin. We are committed to protecting your privacy and handling your personal data with transparency and care. By registering an account or using any feature of the 77vv platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described herein.
This Policy applies to all personal data we collect through the 77vv platform, including during account registration, KYC verification, deposit and withdrawal transactions, customer support interactions, and general use of the platform's games and features. It also applies to data collected automatically through your use of the platform, such as device information, IP addresses, and session activity logs. We encourage you to read this Policy carefully and contact our support team if you have any questions about how we handle your personal information.
Privacy at a Glance
A plain-language summary of how 77vv treats your data. Full details in the sections below.
SSL Encryption on All Data
Every page and transaction on 77vv is SSL encrypted. Your login, payment, and personal data are protected in transit and at rest.
We Never Sell Your Data
77vv does not sell, rent, or trade your personal information to any third party for their own marketing purposes, ever.
Right to Delete Your Account
You may request deletion of your personal data by contacting our support team. Requests are subject to legal retention obligations.
KYC Data Handled Securely
Identity documents submitted for KYC verification are handled with strict access controls and are never shared with unauthorised parties.
Cookies Used for Platform Function
77vv uses essential cookies to keep you logged in and maintain session security. No third-party advertising cookies are placed without your awareness.
Contact Us About Your Data
Data-related queries can be sent to [email protected]. Our team aims to respond within 48 hours Bangladesh Standard Time.
Information We Collect
Clause 1.1
Account Registration Data
When you register an account on 77vv, we collect the personal information you provide during the registration process. This includes your mobile phone number (used as your primary identifier and for account communications), the password you create (stored in encrypted form — we never store plaintext passwords), your date of birth (used for age verification to enforce the 21+ requirement), and any other details required to complete registration. We collect only the minimum information needed to create and verify your account. You are responsible for ensuring the accuracy of all information provided at registration.
Clause 1.2
KYC Verification Data
To comply with responsible gaming requirements and to process withdrawals, 77vv conducts Know Your Customer (KYC) verification. As part of this process, you may be asked to submit a copy of a valid National ID card, passport, or other government-issued identity document. You may also be asked to submit a recent utility bill, bank statement, or other document confirming your address, and to submit a selfie or photograph for liveness checks. KYC documents are handled with strict access controls, stored securely, and used solely for identity verification and fraud prevention purposes. We do not use KYC documents for any purpose beyond what is described in this Policy.
Clause 1.3
Technical and Usage Data
When you use the 77vv platform, we automatically collect certain technical and usage data. This includes your IP address (used for geolocation, fraud detection, and security monitoring), device type and operating system, browser type and version, session start and end times, pages and game categories viewed, bets placed (game type, stake amount, outcome), and deposit and withdrawal transaction records. This technical data is used to operate and improve the platform, detect and prevent fraudulent activity, provide personalised features such as game history, and comply with our legal obligations. We do not use this data to build advertising profiles or sell it to data brokers.
How We Use Your Information
Clause 2.1
Account Operation and Service Delivery
The primary purpose for which 77vv uses your personal data is to operate and maintain your account and deliver the services you have requested. This includes processing your registration and verifying your identity, processing deposits and withdrawals through bKash, Nagad, and Rocket, enabling you to access and play games on the platform, sending you transactional communications such as deposit confirmations and withdrawal notifications via SMS or the contact details held on your account, providing customer support when you contact the 77vv support team, and maintaining your game history and account balance records.
Clause 2.2
Security, Fraud Prevention, and Responsible Gaming
77vv uses your personal and technical data to maintain the security of the platform and the integrity of all transactions. This includes monitoring for and detecting fraudulent account activity, unauthorised access attempts, and suspicious betting patterns. We also use your data to enforce our responsible gaming policies, including age verification, deposit limit monitoring, and the application of self-exclusion periods you have set. Where our security or responsible gaming systems detect a potential issue, your account may be flagged for manual review by a member of the 77vv compliance team.
Clause 2.3
Platform Improvement and Analytics
77vv uses aggregated and anonymised usage data to understand how players interact with the platform, identify areas for improvement, and develop new features. This analytical use of data does not involve creating individual profiles for advertising purposes. Where we use any form of analytics service, we ensure that such services are configured to minimise data collection and that personal data is not transmitted to analytics providers in a form that could identify individual players.
Legal Basis for Processing Your Personal Data
77vv processes your personal data on the following legal bases: (a) Contract performance — processing your registration data, verifying your identity, and enabling deposits, withdrawals, and game play are all necessary to fulfil the contract between you and 77vv as described in the Terms and Conditions. (b) Legal obligation — KYC verification, transaction record retention, and responsible gaming monitoring are processing activities that 77vv conducts to comply with applicable legal and regulatory obligations. (c) Legitimate interests — fraud detection, security monitoring, and platform analytics are processed on the basis of 77vv's legitimate interest in operating a secure, fair, and well-functioning platform.
Where we rely on legitimate interests as our legal basis, we have balanced our interests against your rights and concluded that our processing does not override your fundamental privacy rights. If you wish to object to any processing carried out on the basis of legitimate interests, you may do so by contacting our support team at [email protected]. We will review your objection and respond within a reasonable period.
Sharing Your Personal Information
Clause 4.1
Payment Processing Partners
To process deposits and withdrawals, 77vv shares limited transaction data with your mobile wallet provider — bKash, Nagad, or Rocket, depending on your chosen payment method. The data shared is limited to what is necessary to execute the specific transaction you have requested (e.g. transaction amount, your wallet identifier). Each of these providers operates under its own privacy policy and is subject to applicable Bangladeshi financial regulations. 77vv does not share your full account profile, KYC documents, or betting history with payment processors.
Clause 4.2
Game Technology Providers
77vv's gaming catalogue is powered by certified third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you launch and play a game from one of these providers, your game session data (including the game played, stake amounts, and game outcomes) is processed by the relevant provider's systems to operate the game and calculate results. This processing is necessary for game delivery. Game providers operate under their own data processing agreements and are required to handle player data in accordance with applicable standards. Your full identity and payment details are not passed to game providers.
Clause 4.3
Legal and Regulatory Disclosure
77vv may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are required to do so by applicable law, court order, or valid legal process. We may also disclose information where we reasonably believe that disclosure is necessary to prevent fraud, protect the safety of any person, or protect the rights, property, or safety of 77vv. Where legally permitted, we will notify you of any such disclosure request before complying with it.
Payment Data and Third-Party Financial Processors
All financial transactions on 77vv are processed through bKash, Nagad, or Rocket. When you initiate a deposit or withdrawal, the transaction is executed through the secure API of your selected mobile wallet provider. 77vv does not receive, store, or process your mobile wallet PIN, bKash/Nagad/Rocket password, or any other authentication credentials used to authorise your wallet transactions. These credentials are entered directly into your wallet provider's secure authentication system and are never transmitted to or stored on 77vv's servers.
77vv retains records of completed deposit and withdrawal transactions for a period required by applicable financial record-keeping obligations. Transaction records include the date, time, amount, payment method used, and transaction status. These records are used to resolve disputes, respond to regulatory enquiries, and provide you with your account transaction history. If you believe any transaction record is inaccurate, you may contact the 77vv support team at [email protected] to raise a dispute.
Cookies and Tracking Technologies
Clause 6.1
Types of Cookies We Use
77vv uses the following types of cookies on the platform: (a) Essential cookies — these are strictly necessary for the platform to function. They maintain your login session, preserve your account security state, and enable core features such as game loading and transaction processing. Without essential cookies the platform cannot function correctly. (b) Functional cookies — these remember your preferences such as language selection and display settings so you do not need to re-enter them on each visit. (c) Analytics cookies — where used, these collect anonymised data about how you navigate the platform. This helps us understand which features are most useful and where we can make improvements. Analytics cookies do not identify you personally.
Clause 6.2
Managing Your Cookie Preferences
You can control non-essential cookies through your mobile browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is placed. Please note that disabling essential cookies will prevent the 77vv platform from functioning correctly — you may not be able to log in or complete transactions if essential cookies are blocked. Disabling functional or analytics cookies will not prevent you from using the platform but may affect the quality of your experience. 77vv does not use third-party advertising cookies or cross-site tracking technologies.
Data Retention
77vv retains your personal data for as long as your account is active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In practice, this means: account registration data and KYC documents are retained for a minimum period after account closure to satisfy applicable record-keeping requirements; transaction records are retained for the period required by applicable financial regulations; technical and usage logs are retained for a shorter period (typically up to 12 months) unless a specific investigation or dispute requires retention for longer. When data is no longer required for any of the above purposes, we securely delete or anonymise it.
You may request early deletion of your personal data by contacting us at [email protected]. We will review your request and action it where we are not prevented from doing so by a legal retention obligation. Where we are required by law to retain data beyond your requested deletion date, we will inform you of the applicable retention period and the legal basis for it. We will not use retained data for any purpose beyond what is required by the applicable legal obligation.
Your Privacy Rights
Clause 8.1
Right of Access
You have the right to request a copy of the personal data that 77vv holds about you. To exercise this right, contact the support team at [email protected] with the subject line "Data Access Request". We will verify your identity before processing your request and will provide a copy of your personal data within a reasonable period. There is no charge for a data access request. We will provide the data in a clear, readable format.
Clause 8.2
Right to Rectification
If any personal data that 77vv holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain information directly from your account settings. For information that cannot be self-updated (such as your registered mobile number or name), contact the support team at [email protected] with your correction request. We will process your request and confirm when the correction has been made. We may ask you to provide supporting documentation before making corrections to identity-related data.
Clause 8.3
Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. To submit an erasure request, contact [email protected] with the subject line "Data Erasure Request". Please note that we may be unable to fulfil an erasure request in full where we are required by law to retain certain data (e.g. transaction records and KYC documents). In such cases we will inform you of the data we are required to retain and the period for which it will be kept.
Data Security Measures
77vv implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the 77vv platform, encryption of sensitive stored data including passwords and payment identifiers, strict role-based access controls limiting which staff members can access personal data and under what circumstances, regular security reviews and vulnerability assessments of the platform infrastructure, and secure data centre facilities with physical access controls. We also maintain an incident response process so that, in the event of a data security incident, we can act quickly to contain it and notify affected players where required.
While 77vv takes data security seriously and maintains industry-standard protections, no online platform can guarantee absolute security against all possible threats. In the event that a security breach occurs that is likely to result in a risk to your rights or interests, 77vv will notify affected players as soon as reasonably practicable and will take immediate steps to contain the breach and mitigate any harm. If you become aware of any suspected security issue relating to your 77vv account, you should contact the support team immediately at [email protected].
Children's Privacy and the 21+ Rule
The 77vv platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not register an account or use the 77vv platform in any way. If 77vv becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has created a 77vv account or provided personal data to 77vv, please contact us immediately at [email protected] so we can investigate and take appropriate action. We strongly recommend that parents and guardians use appropriate parental control tools to prevent minors from accessing online gambling platforms.
Changes to This Privacy Policy
77vv may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the platform. When we make changes to this Policy, we will update the "Last updated" date at the top of this page and publish the revised Policy at this URL. Where changes are material — for example, where we introduce a new category of data processing or a new type of data sharing — we will make reasonable efforts to notify registered players of the change via their registered contact details before the change takes effect.
Your continued use of the 77vv platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any change we have made, you should stop using the platform and may request closure of your account by contacting the support team. We encourage you to review this Policy periodically so that you remain informed about how we protect your personal information.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77vv handles your personal data, please contact the 77vv support team by email at [email protected]. Please use the subject line "Privacy Enquiry" so that your message is routed to the correct team. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). We aim to respond to all privacy-related enquiries within 48 hours of receipt.
Please note that the email address [email protected] is for written correspondence only and is displayed as plain text — it is not a clickable link. 77vv does not operate a telephone support line. All support interactions are conducted in writing via email, and our team maintains a record of all privacy-related correspondence for quality and compliance purposes.
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